For Accountability Partners

Troubleshooting the reports

Contents

Why am I not receiving a report?

Assuming that any necessary internet connections are working, the following are possible reasons why someone did not receive a Net Responsibility (NR) report that they were expecting:

For the first three reasons, the user will need to make sure any problems are resolved. The first and third reasons can be looked at by testing the NR program, checking online settings, and making sure NR has been configured after any changes to online settings. The second reason can be looked at by examining any errors generated by the NR program and/or contacting the developers or other users via the NR website or the forum mentioned on the main page. For the third reason it would also be good to check that the intended email address is correct. For the fourth reason, the person receiving the email will need to figure out a solution. If an accountability partner (AP) is not receiving a report they were expecting, they should first try to make sure it is not for the fourth reason, and then they should contact the user and request them to check out the first three reasons. Please note that, even if reports have been coming through without a problem before, it is still possible that they may begin to be treated as spam. However, most email servers and email clients have a way to 'train' their spam filters or 'whitelist' certain 'From' addresses, which should keep this from becoming a problem.

Why doesn't the attached report work right?

For an introduction to the attached report, see the Understanding the Reports guide. Following are some reasons why an attached report might not be functioning as it should:

Why are there so many false positives?

There may be a lot of false positives (i.e. a warning that is not really a problem) in the Warnings section of the reports you receive, causing you to wonder why there are so many, and if there isn't anything that can be done to lessen or completely avoid them. The reason there are so many is because efforts are still being made to test and tweak the filtering method in order to catch what needs to be caught, and ignore the rest. The developers of NR can do a certain amount of improvement on their own, but it would be tremendously helpful if NR users and accountability partners also helped out with this process. Here are three different ways that help can be given: